Privacy Policy

Introduction

Qualibrite Family Psychiatry ("we," "us," "our") is committed to protecting your privacy and maintaining the confidentiality of your Protected Health Information (PHI) and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information, including PHI, and applies to all information collected through our website, services, and communications, including text messages and phone calls.

1. Information We Collect

We collect the following types of information:

Protected Health Information (PHI): Medical records, treatment details, and other health-related information as defined under the Health Insurance Portability and Accountability Act (HIPAA).
Personal Information: Name, address, phone number, email address, date of birth, and insurance information.
Communication Data: Text messages, emails, phone call recordings (if applicable), and other interactions.
Usage Data: Information about how you use our website, such as IP address, browser type, and access times.

2. How We Use Your Information

We use your information to:

Provide healthcare services and manage your treatment.
Process payments and insurance claims.
Communicate with you about appointments, treatment plans, and other healthcare-related matters.
Improve our services and website functionality.
Comply with legal and regulatory obligations.

3. Disclosure of Your Information

We may share your information under the following circumstances:

With Healthcare Providers: To coordinate your care.
With Insurance Companies: To process claims and payments.
As Required by Law: To comply with legal obligations, subpoenas, or court orders.
With Your Consent: For purposes not otherwise permitted under HIPAA.
For Business Operations: With third-party service providers, including Stripe, PayPal, Secure Progrsql Database, EHR systems, CRM, and Telehealth systems, ensuring they adhere to confidentiality and security standards.

4. Communication Policies

Text Messages and Emails: By providing your contact information, you consent to receiving communications, including appointment reminders and follow-ups. You can opt-out at any time by notifying us.
Phone Calls: Calls may be monitored or recorded for quality assurance and training. PHI disclosed during calls is protected under HIPAA.
Secure Messaging: Whenever possible, we use secure platforms to communicate sensitive information.
Opt-In Practices:
- When patients sign up or create an account on our website, they are prompted to opt-in to receive messages by checking a consent box during the registration process.
- During scheduling (online or over the phone), patients are asked if they would like to receive appointment reminders and follow-up messages.
- Patients can subscribe to newsletters and updates by providing their email address through a sign-up form on our website.
- Mobile app users can opt-in to notifications and messages through app settings.
- All opt-in methods comply with HIPAA privacy regulations, and patients can opt-out at any time.

5. Your Rights

You have the following rights regarding your PHI:

Access: Request copies of your medical records.
Amendments: Request corrections to your medical records.
Restrictions: Request limits on how your information is used or disclosed.
Confidential Communications: Request communications through alternative methods or locations.
Accounting of Disclosures: Receive a list of disclosures made of your PHI.
File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health and Human Services (HHS).

6. Data Security

We implement industry-standard measures to protect your information, including:

Encryption of data in transit and at rest.
Access controls and authentication.
Regular security audits and staff training.

Despite these measures, no system is entirely secure. We encourage you to use caution when sharing sensitive information electronically.

7. Retention of Information

We retain your information in accordance with HIPAA regulations and only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. The updated policy will be posted on our website with the "Effective Date" noted at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

Qualibrite Family Psychiatry
2810 N Church St, Suite 24371, Wilmington, DE 19802-4447
(888) 511-3697
Support@qualibritehealth.com

Acknowledgment of Receipt

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.